Privacy Policy

We are committed to protecting your privacy. This policy outlines how Pico AI Inc. (“Pico”) collects, uses, and safeguards your personal information when you use www.workwithpico.com, contact us via phone or email, access or interact with our systems and services. Our policy also describes the rights you can exercise concerning the processing of your personal data.

Information Collection We collect various types of information, which may include:

• Personal Information: Information that identifies or relates to an identifiable individual, such as:
  • Full name
  • Email address
  • Phone number
  • Mailing/billing address
  • Profile picture (where applicable)
  • Payment information 
    
    
• Automatically Collected Information: When you interact with our websites or services, we may collect:
  • IP address
  • Browser type
  • Operating system
  • Device information
  • Usage data, including any consents you’ve given us (e.g., marketing preferences, pages visited, features used, time on site)
  • Location data (with consent)
    
    
• Usage Data: When you interact with our AI tools, we may collect: 
  • Chat or voice input provided by the user
  • Responses generated by the AI
  • Contextual data to improve service functionality (e.g., preferences, service requests)
    
    

How We Use Your Information

• Service Improvement: Your data helps us improve the accuracy and functionality of our systems. We may use the information we collect to: 
  • Provide and improve our services and technology
  • Facilitate payments, and customer support
  • Enhance user experience and personalize content
  • Communicate with you (e.g., confirmation emails, updates, marketing communications)
  • Maintain security and prevent fraud
  • Comply with legal obligations
    
    

Disclosure of Information

• Third Parties: We do not share your personal information with third parties without your explicit consent, except as required by law.
• Service Providers: We may share information with vendors who perform services on our behalf (e.g., hosting, payment processing, analytics).
• Legal Compliance: We may disclose information to comply with legal obligations, such as a subpoena, or as part of a legal process. 
  
  

Data Security We employ technical measures to protect your information from unauthorized access and ensure its confidentiality. However, no system is entirely secure. We encourage you to take precautions when sharing personal information online.

Data Retention We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce or perform our agreements.

Privacy Rights Depending on your state of residence, you may have the following rights under applicable laws (e.g., California Consumer Privacy Act – CCPA):

• The right to know what personal data we collect and how we use it
• The right to request access to or deletion of your personal data
• The right to opt-out of certain data uses (e.g., marketing)
• The right to non-discrimination for exercising your rights
  
  

To exercise your rights, please contact us at the information provided below.

Changes to This Policy We reserve the right to update this privacy policy periodically. Any changes will be posted on our website.

Third-Party Links Our websites or services may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties.

Contact Us If you have any questions about this privacy policy, and how we process your data, or if you would like to opt out of direct marketing, please contact us by email at info@workwithpico.com. 

Note: Please do not send any confidential information to us, as we do not have any duty to keep any information you provide confidential.